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MacKenzie Jankowski
#1 Posted : Tuesday, December 5, 2017 5:17:48 PM(UTC) by MacKenzie Jankowski
Our Pharmacy just recently discovered that one prescriber can have multiple surescript numbers. The issue with this discovery is that the same provider is working at multiple offices. It is important for renewal requests that we select the correct office for this particular purpose and phoning the prescriber with any questions. How do others handle this? Currently, we are just creating several profiles for the same prescriber all with different contact information and surescript numbers. Curious if anyone else has run into this issue and if so how their pharmacy is handling it. Thanks!
David Koon
#2 Posted : Thursday, December 14, 2017 2:45:11 PM(UTC) by David Koon
That's very interesting - usually if they're working in the same practice/company, they should be using the same EHR.
Our credentialing dept for some reason registered new SureScript IDs for them at all of our locations, so all our providers have 9 Surescript IDs, but no matter which Surescript ID you send the renewal to they all end up in the EHR.

In another scenario, we have other providers that work at hospitals and their clinics (which uses different Surescript IDs that tie into DIFFERENT EHRs). We just make sure we have two profiles (hospital and PRIMARY) - and most incoming eRXs will come through the hospital ID, but when we renew, we change the profile to the PRIMARY one. As for office calls, most of these type of providers prefer their calls to go to their primary office where they have their regular MAs/Nurses.

I haven't encountered any providers that has two PRIMARY sites of practice AND utilizing two DIFFERENT EHRs - so if this is your case, you might just want to reach out to them and establish a central point of contact.

Jay Patel
#3 Posted : Thursday, January 11, 2018 4:33:37 AM(UTC) by Jay Patel
I ran into this before. Asked my account manager. According to the call a few months ago, your only option is to have multiple profiles for the prescriber and you pick the correct one at data entry.

David - to shed some light, we have a lot of infectious disease docs that own their own private practice (one surescripts no.) and they see clients a few times a month at the hospital (second surescripts no.). So when we're transferring prescriptions or doing data entry on new patients, we have to double check WHERE the patient was seen and send the request there.
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